Privacy Policy

This page explains how MK Solar Care handles the information you submit through solarpanelcleaningmiltonkeynes.co.uk. It covers the enquiry form, any photographs you upload, and the basic browsing data involved in running the site.

Information you provide

When you request a quote you may submit your name, phone number, email address, postcode, property type, the service you are interested in, an approximate panel count, whether the array is roof-mounted or ground-mounted, notes on what you have noticed, and an optional photograph of the array. Saved points from the Before You Decide page are added to your enquiry notes if you use that feature.

This information is collected so that your enquiry can be reviewed and a quote or an honest assessment provided. It is not used for any other purpose without your knowledge.

How information is stored

Enquiry details are stored securely within the platform that hosts this site and are accessible to the business for the purpose of responding to your enquiry. Photographs are uploaded to file storage and linked to your enquiry record. Saved points from Before You Decide are held in your browser's local storage on the device you used; they are not sent anywhere until you include them in an enquiry.

How information is used

Your details are used to contact you about your enquiry, to assess whether cleaning is appropriate for your array, and to provide a quote where one is warranted. If you ask for a callback or a quote by phone, your number is used for that contact. If you ask for a response by email, your email address is used for that contact.

Sharing of information

Your enquiry information is not sold or passed to third parties for marketing. It may be shared with a service provider only where that is necessary to respond to your enquiry, and only to the extent required.

How long information is kept

Enquiry records are kept for as long as is reasonable to respond to your enquiry and to handle any follow-up. If you ask for your details to be removed, that request will be honoured where it is reasonable to do so.

Your rights

You may ask to see the information held about you, ask for it to be corrected, or ask for it to be removed. To do so, contact enquiries@solarpanelcleaningmiltonkeynes.co.uk and identify the enquiry you made.

Contact

If you have any questions about how your information is handled, write to enquiries@solarpanelcleaningmiltonkeynes.co.uk.